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CRM & Customer Data Management
Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration
Contact Center & Omnichannel
Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027
By 2028, the EU Will Mandate “the Right to Talk to a Human” In Customer Service, Predicts Gartner
Google Tests New Innovation That Allows Customers to Skip Contact Center Queues
Uncategorized
Medallia’s Latest AI Innovations Promise Premium Personalization
Customer Analytics & Intelligence
Say Hello to Rufus: Amazon’s New Chatbot
Microsoft Copilot for Service and Sales Are Now Generally Available
Gartner: Customer Service Leaders Have Three Priorities to Improve Customer Experience In 2024
CRM Bookings Drop at Microsoft, Despite Its Big Copilot Push
Meet Buddy. Pega’s New Generative AI Assistant
Workforce Engagement Management
Verint Bids to Boost Contact Centre Recruitment with an Interviewing Bot
Microsoft Gives Copilot to Its Enterprise CCaaS Customers, Whether They Want It or Not
Salesforce CEO Marc Benioff Cautions OpenAI on Its “Ripped Off” Training Data & “Commoditized” Models
OpenAI Has Launched a GPT Store. Here’s What It Means for Contact Centers
Salesforce Announces Einstein Copilot Release Date, New AI for Service Cloud
Salesforce Adds Apple Messages and Augmented Reality to Its Portfolio
