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Contact Center
CX and Marketing Should Join Forces to Realise the Full Potential of AI
Microsoft Announces Copilot for Service Launch, Introduces a New Copilot Studio
Webex Develops “Industry-First” Real-Time Media Models (RMMs), Showcases New AI Assistant
Making Smart Choices – AI & Retail Recommendations
Customer Data Platform
Meta’s Wake-Up Call: Reimagining Data Collection, Privacy and CX
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Contact Center Automation: Trends, Tricks, and Tools – CX Today Roundtable
Microsoft Makes More Contact Center Use Cases for Copilot Generally Available
UiPath’s New Autopilot Turns Paper Documents Into Automation Apps
The 3 Customer Service Technologies of the Future
CRM
Salesforce’s Acquisition of Airkit.ai Proves It Has Always Been One Step Ahead
Cirrus Becomes the Latest CX Vendor to Launch a Copilot
Conversational AI
Why Should You Use Automatic Call Summaries?
Rewriting the AI-narrative: Why AI Won’t Threaten Personalisation
Gartner Peer Insights “Voice of the Customer” for Enterprise Conversational AI Platforms 2023
Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps
