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Workforce Engagement Management
Verint Bids to Boost Contact Centre Recruitment with an Interviewing Bot
Contact Center
Microsoft Gives Copilot to Its Enterprise CCaaS Customers, Whether They Want It or Not
CRM
Salesforce CEO Marc Benioff Cautions OpenAI on Its “Ripped Off” Training Data & “Commoditized” Models
OpenAI Has Launched a GPT Store. Here’s What It Means for Contact Centers
Salesforce Announces Einstein Copilot Release Date, New AI for Service Cloud
Salesforce Adds Apple Messages and Augmented Reality to Its Portfolio
Do You Want a Better Customer Experience in 2024? Why Leading With Humans is Best for AI
Verint Secures $20MN Megadeal as It Bets Big on Bots
Better Customer Experience in 2024? AI or People?
Is the AI Copilot the Future of Customer Experience?
Verint to Introduce 50 Specialized Bots for Contact Centers
CX and Marketing Should Join Forces to Realise the Full Potential of AI
Microsoft Announces Copilot for Service Launch, Introduces a New Copilot Studio
Webex Develops “Industry-First” Real-Time Media Models (RMMs), Showcases New AI Assistant
Making Smart Choices – AI & Retail Recommendations
Customer Data Platform
Meta’s Wake-Up Call: Reimagining Data Collection, Privacy and CX
