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AI & Automation in CX
A 2025 Review: The 5 Trends Every Head of CX Needs To Know
Security, Privacy & Compliance
Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk
Customer Engagement Platforms
Retail Automation: How AI Powers the Consumer Experience
Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025
Marketing & Sales Technology
How AI Helps CMOs Hit Key Marketing KPIs Faster
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
Contact Center & Omnichannel
Real-Time Customer Journey Orchestration: How to React and Adapt in the Moment
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
Service Management & Connectivity
Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value
Measuring the ROI of Workflow Automation
Solving Customer Journey Fragmentation with Unified Workflows
CRM & Customer Data Management
Microsoft’s Refund Glitch Deepens Customer Trust Challenge Amid Australian Legal Action
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
Workforce Engagement Management
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
Agentic AI Ushers in a New Era of Holiday Shopping
Customer Analytics & Intelligence
AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience
