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14 Opportunities & Risks You Face in 2024. Ready?
CRM & Customer Data Management
Customer Success – What’s in a Name? Part Five
Contact Center & Omnichannel
From Resistance to Buy-In: Strategies for Getting Employees on Board with CX Initiatives
Customers Say They Want Choice, But do They?
8 Potent Strategies to Drive Sales Through Others
Customer Success – What’s in a Name? Part Four
Qualtrics Rivals SurveyMonkey and Typeform with New ‘Delighted Surveys’
Stop Asking for Five-Star Feedback
Sometimes the Best Solution for Online Advertisers is Choosing not to Advertise
Qualtrics and WorkJam Partner on Frontline Insights Solution
The ‘Top Gun Effect’: What can a Tom Cruise Blockbuster Reach us About Customers?
Qualtrics Lays Off 14 Percent of Its Workforce
Concentrix to Rebrand After Wrapping Up Its $4BN Webhelp Deal
Find Your Brand’s Voice: The Future of Customer Communications
Is Voice Dead or Alive? – We Asked Five9 and AT&T
Five Surprising Ways to Unearth UX Differentiators
