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ServiceNow, Qualtrics Partner on Experience Personalisation
Webhelp: 48% GB Adults Christmas Shop Mostly Online
Adobe to Acquire ContentCal and Enhance its VoC Capabilities
Forsta and Phebi.AI Partner on Voice Emotion Analysis
Contact Center & Omnichannel
Sabio Group Strengthens Presence in Spain with New Appointment
aytm Launches Automated Shelf Impact Testing Product
Medallia Acquires Fields Healthcare Research
Chattermill: CX Leaders Point to Highest Ever Customer Expectations
Jotform Launches No-Code Form Solution
New Stor.ai Data Analytics Suite Helps Grocers and CPGs
Customer Analytics & Intelligence
Gainsight Launches New AI Platform
Calabrio ONE Review: An Intelligent CX Toolkit
Puzzel: Using Digital Engagement in Customer Service
Customer Engagement Platforms
Chicory: Online Grocery Shoppers More Loyal to Brands
SAP and Qualtrics Launch Concur Experience Optimiser
Verint Unified Voice (VoC) Review: Omni-Channel Insights
