Home → Voice of the Customer
CRM & Customer Data Management
Agentic AI Ushers in a New Era of Holiday Shopping
Customer Analytics & Intelligence
Forrester’s Customer Experience Predictions for 2026
CX TV
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
Contact Center & Omnichannel
The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
Workforce Engagement Management
Why Are So Many Contact Center Auto-QA Projects Failing?
Service Management & Connectivity
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
Uncategorized
Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty
Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Who Leads the CCaaS Space in 2025?
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Big CX News from Verint, Accenture, Google & Avaya
The Contentsquare-Loris Acquisition: A Closer Look
