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Customer Experiences in the US Hit a Record Low (Again!), Forrester Says
Contact Center & Omnichannel
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications
Gartner Peer Insights “Voice of the Customer” for CCaaS 2025
Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case
Event News
CX Awards Deadline is Fast Approaching – May 23rd
PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
CX Awards 2025: 5 Reasons to Get Involved
The 2025 CX Awards: Revealing This Year’s Categories
Big CX News from Mitel, Google, HubSpot, & Gong
CRM & Customer Data Management
Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle
The CX Awards 2025: Applications Are Now Open!
It’s Back! The CX Awards Returns for 2025
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
