Home → Voice of the Customer
Contact Center & Omnichannel
Big CX News from Cisco, Microsoft, Salesforce, & Verint
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
What is CX? The Ultimate Guide to Enterprise-Ready Customer Experience
Uncategorized
Is NPS Really BS? Another Study Suggests So
Event News
The CX Awards 2025 Finalists
Customer Analytics & Intelligence
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The Rundown
Customer Experiences in the US Hit a Record Low (Again!), Forrester Says
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications
Gartner Peer Insights “Voice of the Customer” for CCaaS 2025
Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case
CX Awards Deadline is Fast Approaching – May 23rd
PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
CX Awards 2025: 5 Reasons to Get Involved
