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How Will Customers React to the L’Oréal- Estée Lauder Child Labour Scandal?
CRM & Customer Data Management
CEOs Are Leaving CX Companies: A Short-Term Trend or the New Normal?
Customer Analytics & Intelligence
“Eat Your Own Dog Food!” – Lessons from a Chief Experience Officer
Sprinklr Enters the Customer Feedback Management Space
Microsoft: Copilot for Service Boosts Customer Satisfaction by 12 Percent
Customer Engagement Platforms
Proactive Service: Anticipating Customer Needs for Exceptional CX
Customer-Centricity 101: Understanding and Anticipating Customer Needs
How to Identify and Support Vulnerable Customers
Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise
Contact Center & Omnichannel
UK Consumers Are Sick and Tired of ‘Brandmin’, According to Twilio Report
Is NPS at Risk? Why It’s Time This Beloved Metric Got An Overhaul
Qualtrics Makes It “Easier Than Ever” to Personalize Customer Experiences
Closing the Deal: Leveraging Negotiation Skills in Customer Service
Medallia Confirms CEO Joe Tyrrell Has Stepped Down
Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years
Eir Blasted as a “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws
