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Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”
Customer Analytics & Intelligence
20 Excellent Use Cases for a Contact Center Virtual Assistant
Medallia Snags Former Qualtrics Exec Mark Bishof as CEO
Contact Center & Omnichannel
15 Customer Experience Technology Predictions for 2025
Marketing & Sales Technology
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown
Microsoft Teams: A Contact Center Leader’s Guide
Developing a Successful VoC Strategy: 3 Lessons from Belron
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
InMoment Targets Customer Feedback with new AI Active Listening Agents
Blazing a Trail: Why Voice (yes really) is the Hottest Thing in Digital Channels
CX TV
Customer Research Strategy that Delivers Optimal Customer Experiences
Why Trust Building is The Cornerstone of Customer Relationships (and How to Max it)
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI
Why You Need to Identify Customer Pain Points ASAP – The Foundation of Effective Solutions
Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds
