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Developing a Successful VoC Strategy: 3 Lessons from Belron
Contact Center & Omnichannel
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
InMoment Targets Customer Feedback with new AI Active Listening Agents
Blazing a Trail: Why Voice (yes really) is the Hottest Thing in Digital Channels
CX TV
Customer Research Strategy that Delivers Optimal Customer Experiences
Why Trust Building is The Cornerstone of Customer Relationships (and How to Max it)
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI
Why You Need to Identify Customer Pain Points ASAP – The Foundation of Effective Solutions
Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds
The Power of Feedback Collection in Shaping Exceptional Customer Experiences
Big CX News from NICE, Zendesk, Meta & Five9
President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’
CRM & Customer Data Management
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
UK Government Proposes Double Compensation for Poor CX
What Comes After NPS Surveys?
