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Court Approves SAP’s $12.5BN Qualtrics Sale, Dismisses Stockholders’ Conflict Claims
Contact Center & Omnichannel
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
10 Bad Customer Service Examples, and What You Can Learn from Them
CRM & Customer Data Management
Building a CX Program from the Ground Up: Insights from a Head of Client Experience
Big CX News from Avaya, Salesforce, Vonage, & Gartner
Timpson Holds the Key to Customer Service Success, Report Reveals
McDonald’s Is Failing on Customer Satisfaction, Report Finds
Customer Analytics & Intelligence
Target Announces “Transformative” GenAI Chatbot for Team Members
How Will Customers React to the L’Oréal- Estée Lauder Child Labour Scandal?
CEOs Are Leaving CX Companies: A Short-Term Trend or the New Normal?
“Eat Your Own Dog Food!” – Lessons from a Chief Experience Officer
Sprinklr Enters the Customer Feedback Management Space
Microsoft: Copilot for Service Boosts Customer Satisfaction by 12 Percent
Customer Engagement Platforms
Proactive Service: Anticipating Customer Needs for Exceptional CX
Customer-Centricity 101: Understanding and Anticipating Customer Needs
How to Identify and Support Vulnerable Customers
