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The Power of Feedback Collection in Shaping Exceptional Customer Experiences
Contact Center & Omnichannel
Big CX News from NICE, Zendesk, Meta & Five9
President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
UK Government Proposes Double Compensation for Poor CX
What Comes After NPS Surveys?
Court Approves SAP’s $12.5BN Qualtrics Sale, Dismisses Stockholders’ Conflict Claims
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
10 Bad Customer Service Examples, and What You Can Learn from Them
Building a CX Program from the Ground Up: Insights from a Head of Client Experience
Big CX News from Avaya, Salesforce, Vonage, & Gartner
Timpson Holds the Key to Customer Service Success, Report Reveals
McDonald’s Is Failing on Customer Satisfaction, Report Finds
Customer Analytics & Intelligence
Target Announces “Transformative” GenAI Chatbot for Team Members
How Will Customers React to the L’Oréal- Estée Lauder Child Labour Scandal?
CEOs Are Leaving CX Companies: A Short-Term Trend or the New Normal?
