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Why Trust Building is The Cornerstone of Customer Relationships (and How to Max it)
Contact Center & Omnichannel
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI
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President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’
CRM & Customer Data Management
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
UK Government Proposes Double Compensation for Poor CX
What Comes After NPS Surveys?
Court Approves SAP’s $12.5BN Qualtrics Sale, Dismisses Stockholders’ Conflict Claims
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10 Bad Customer Service Examples, and What You Can Learn from Them
Building a CX Program from the Ground Up: Insights from a Head of Client Experience
Big CX News from Avaya, Salesforce, Vonage, & Gartner
