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Customer Analytics & Intelligence
Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise
Contact Center & Omnichannel
UK Consumers Are Sick and Tired of ‘Brandmin’, According to Twilio Report
Uncategorized
Is NPS at Risk? Why It’s Time This Beloved Metric Got An Overhaul
Qualtrics Makes It “Easier Than Ever” to Personalize Customer Experiences
Closing the Deal: Leveraging Negotiation Skills in Customer Service
Medallia Confirms CEO Joe Tyrrell Has Stepped Down
Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years
Eir Blasted as a “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws
CX Today Community Group Hits 40,000 Members
Dynamic Pricing: The New Enemy of Customer Experience?
Zoom Launches New AI Companion, CRM Support, & VoC Capabilities
Medallia Appoints New CRO to Support Growth
Customer Experience Podcasts: 5 Top Tips from the Inspiring Women In CX Podcast
What Can The Wonka Experience Teach Us About Customer Experience?
By 2028, the EU Will Mandate “the Right to Talk to a Human” In Customer Service, Predicts Gartner
2024 Online Review Trends: 75% Trust Reviews
