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AI & Automation in CX
AI Consolidation Hits CX Hard: Are Buyers Losing Control?
Customer Analytics & Intelligence
What Is Customer Feedback Management?
CRM & Customer Data Management
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
Contact Center & Omnichannel
Lessons Learned from Amazon Connect Horizons
Why Outdated WEM Practices Are Holding Back Your Contact Center
Service Management & Connectivity
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
Workforce Engagement Management
Explainer: What Workforce Engagement Management Is
Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
Big CX News from Verint, Accenture, Google & Avaya
Uncategorized
The Contentsquare-Loris Acquisition: A Closer Look
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Big CX News from Microsoft, Salesforce, Cisco & NiCE
