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Customer Analytics & Intelligence
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
Contact Center & Omnichannel
Gartner Peer Insights “Voice of the Customer” for CCaaS 2025
Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown
TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2025: The Rundown
The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration
Zendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally Available
Event News
Introducing the Judges for the CX Awards 2025
Uncategorized
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
Workforce Engagement Management
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
Five9 Opens Up on Its Layoffs, Impacting “Most” Departments
CX Awards 2025: 5 Reasons to Get Involved
The 2025 CX Awards: Revealing This Year’s Categories
The CX Awards 2025: Applications Are Now Open!
CRM & Customer Data Management
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
200+ Contact Centers Implement the CX Cloud from Genesys and Salesforce
