Latest Workforce Engagement Management News

Contact Center & Omnichannel​

Five9 Expands Google Cloud Partnership for Unified Contact Center Solutions

AI & Automation in CX

Smarter Conversations: Defining the 2026 Landscape

CX TV

Team Leader Burnout Risk: How Martin Teasdale Built a 683 Member Community to Fight Back

AI & Automation in CX

How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents

Contact Center & Omnichannel​

The BPO Wake-Up Call: A Complete Guide for CX Leaders

Workforce Engagement Management

Workforce Engagement Management – The New Standard in Contact Centers

Workforce Engagement Management

Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”

AI & Automation in CX

Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services

Workforce Engagement Management

RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026 

Contact Center & Omnichannel​

Why Outdated WEM Practices Are Holding Back Your Contact Center

Workforce Engagement Management

Explainer: What Workforce Engagement Management Is

CRM & Customer Data Management

Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions

CRM & Customer Data Management

ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering

CRM & Customer Data Management

Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service

Contact Center & Omnichannel​

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown

Workforce Engagement Management

RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform