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Workforce Engagement Management
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Explainer: What Workforce Engagement Management Is
CRM & Customer Data Management
Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
Big CX News from Verint, Accenture, Google & Avaya
Uncategorized
The Contentsquare-Loris Acquisition: A Closer Look
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Big CX News from Microsoft, Salesforce, Cisco & NiCE
Customer Analytics & Intelligence
How Workforce and Conversation Intelligence Drive Successful AI Adoption with Calabrio ONE
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
The Future of CCaaS & CRM Integrations: 5 Bold Takes
