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Workforce Engagement Management
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Contact Center & Omnichannel
Big CX News from Microsoft, Salesforce, Cisco & NiCE
Customer Analytics & Intelligence
How Workforce and Conversation Intelligence Drive Successful AI Adoption with Calabrio ONE
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
The Future of CCaaS & CRM Integrations: 5 Bold Takes
Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive
Salesforce & ServiceNow Invest $1.5BN in Genesys
CRM & Customer Data Management
The ISG Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways
Event News
The CX Awards 2025 Winners Announcement
Big CX News from Cisco, Microsoft, Salesforce, & Verint
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
What is CX? The Ultimate Guide to Enterprise-Ready Customer Experience
The CX Awards 2025 Finalists
Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
