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Workforce Engagement Management
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
Contact Center & Omnichannel
Five9 Opens Up on Its Layoffs, Impacting “Most” Departments
Event News
CX Awards 2025: 5 Reasons to Get Involved
What’s New In CPaaS? Trends, Capabilities, & What’s Coming
The 2025 CX Awards: Revealing This Year’s Categories
The CX Awards 2025: Applications Are Now Open!
CRM & Customer Data Management
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
200+ Contact Centers Implement the CX Cloud from Genesys and Salesforce
What Will My Contact Center Look Like in 5 Years?
NICE CXone vs. Genesys Cloud: The Ultimate CCaaS Battle
The New Best Practices for Contact Center Workforce Engagement Management
It’s Back! The CX Awards Returns for 2025
Big CX News from Zendesk, Genesys, Microsoft & Accenture
Agents Are Burned Out – Calabrio’s CEO Has a Plan
Is NICE WFM Still the Gold Standard?
Zendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center Landscape
