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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
Contact Center & Omnichannel
Woolworths NZ Contact Center Strike Disrupts Christmas Customer Support
How ERP Systems Weave CX and Operations Together
CX TV
Team Leader Burnout Risk: How Martin Teasdale Built a 683 Member Community to Fight Back
How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents
The BPO Wake-Up Call: A Complete Guide for CX Leaders
Workforce Engagement Management
Workforce Engagement Management – The New Standard in Contact Centers
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Security, Privacy & Compliance
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
Customer Analytics & Intelligence
What Is Customer Feedback Management?
CRM & Customer Data Management
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Microsoft Expands Copilot For Widespread Productivity
Microsoft Heightens Security and Governance in AI Transformation Strategy
Never Miss a Customer Again: Master Reachability Across Channels
