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Workforce Engagement Management
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Contact Center
Voiso Wants to Make AI Less Theoretical and More Useful
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
Conversational AI
Top Conversational Intelligence Vendors: AI-Driven Insights for Smarter Enterprises
Top Workforce Engagement Management Software: The Secret to Great EX
Customer Data Platform
What Is Voice of the Customer? How to Operationalize Feedback Across the Enterprise
NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?
93% of Contact Center Leaders Are Reevaluating the Agent Role
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
CX
Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations
CX TV
Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
The New Best Practices for Contact Center Workforce Engagement Management
Agents Are Burned Out – Calabrio’s CEO Has a Plan
Is NICE WFM Still the Gold Standard?
