Latest Workforce Management News

AI & Automation in CX

Oracle Cuts 30,000 Jobs to Fund Its AI Gamble

Contact Center & Omnichannel​

What Verint’s Mass Layoffs Mean for Your CX Tech Stack

AI & Automation in CX

Why Agent Stress Is Sabotaging CX Performance in 2026

AI & Automation in CX

If Your AI Is Failing, It’s Probably a Human Problem

Workforce Engagement Management

Sabio Gets Real About WFM: Why Spreadsheets Are Killing CX Strategy

Customer Analytics & Intelligence

SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026

Marketing & Sales Technology

Optimove Launches AI Marketing Tools Hub to Support Positionless Marketing

Service Management & Connectivity

California Introduces Consumer Law to Increase Customer Expectations in Food Delivery Services

Contact Center & Omnichannel​

Woolworths NZ Contact Center Strike Disrupts Christmas Customer Support

Contact Center & Omnichannel​

Why ERP Systems Matter More When Customer Expectations Keep Rising

CX TV

Team Leader Burnout Risk: How Martin Teasdale Built a 683 Member Community to Fight Back

AI & Automation in CX

Smarter Conversations: Defining the 2026 Landscape

AI & Automation in CX

How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents

Contact Center & Omnichannel​

The BPO Wake-Up Call: A Complete Guide for CX Leaders

Workforce Engagement Management

Workforce Engagement Management – The New Standard in Contact Centers

Workforce Engagement Management

Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”