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AI & Automation in CX
If Your AI Is Failing, It’s Probably a Human Problem
CX TV
Sabio Gets Real About WFM: Why Spreadsheets Are Killing CX Strategy
Customer Analytics & Intelligence
SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026
Marketing & Sales Technology
Optimove Launches AI Marketing Tools Hub to Support Positionless Marketing
Service Management & Connectivity
California Introduces Consumer Law to Increase Customer Expectations in Food Delivery Services
Contact Center & Omnichannel
Woolworths NZ Contact Center Strike Disrupts Christmas Customer Support
How ERP Systems Weave CX and Operations Together
Team Leader Burnout Risk: How Martin Teasdale Built a 683 Member Community to Fight Back
Smarter Conversations: Defining the 2026 Landscape
How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents
The BPO Wake-Up Call: A Complete Guide for CX Leaders
Workforce Engagement Management – The New Standard in Contact Centers
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Security, Privacy & Compliance
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
