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Workforce Engagement Management
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Contact Center & Omnichannel
The BPO Wake-Up Call: A Complete Guide for CX Leaders
Workforce Engagement Management – The New Standard in Contact Centers
AI & Automation in CX
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Security, Privacy & Compliance
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
Customer Analytics & Intelligence
What Is Customer Feedback Management?
CRM & Customer Data Management
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Microsoft Expands Copilot For Widespread Productivity
Microsoft Heightens Security and Governance in AI Transformation Strategy
Never Miss a Customer Again: Master Reachability Across Channels
HubSpot Increases Customer Base With Multi-Hub Strategy
Event News
Contact Center Expo UK 2025 – What to Expect
Marketing & Sales Technology
The Ultimate Guide to Sales & Marketing Technology
8×8 Expands Contact Center Platform with Integrated WFM and Native Mitel Phone Support
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
