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Contact Center & Omnichannel
Genesys: Disconnect in Consumer and Business CX Priorities
Workforce Engagement Management
WFO Tools Mean WFH Agents Shouldn’t Suffer in Silence
Customer Analytics & Intelligence
CallMiner’s Edge for In-the-Moment Agent Guidance
Cisco Launches Global Hybrid Work Index
WFM Platform Smartstaff Raises $4.3m in Funding
NICE: The Challenges of Digital Channel Management
University of Strathclyde Leverages Medallia Experience Cloud
Best Practices for Managing Agents Through Change
Measuring KPIs that Matter: Schedule Adherence
Talkdesk Finds Engaged Agents Drive Sustainable Success
Planview Debuts TeamTap Innovation Offering
Twilio Flex vs Amazon Connect: Flexible CCaaS
Measuring KPIs That Matter: Agent Occupancy Rate in a Contact Centre
Genesys Launches BeyondCX Elearning Programme
How Speech Analytics Can Prevent Employee Turnover
Noble Systems CC vs Genesys Contact Centre
