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Planview Debuts TeamTap Innovation Offering
Contact Center & Omnichannel
Twilio Flex vs Amazon Connect: Flexible CCaaS
Measuring KPIs That Matter: Agent Occupancy Rate in a Contact Centre
Genesys Launches BeyondCX Elearning Programme
Customer Analytics & Intelligence
How Speech Analytics Can Prevent Employee Turnover
Noble Systems CC vs Genesys Contact Centre
Why CX Leaders Battle 100% Agent Churn
Humanly.io Drives Recruitment Innovation Across Enterprises
Genesys Identifies Qualities in High-Performing Agents
Qualtrics Launches Employee Experience Framework EX25
Calabrio: Calculating the ROI of WFM in a Remote World
iQmetrix Acquires Shiftlab to Offer Retail WFM Solutions
Customer Engagement Platforms
Bigtincan to Acquire Sales Readiness Platform Brainshark
90% of Agents Want More Flexibility in Where They Work
Visier Launches Visier NOW to Target Workforce Challenges
Enghouse’s SmartQuality Agent Evaluation Scales Quality & Compliance
