Latest Workforce Management News

Contact Center & Omnichannel​

Best Practices for Managing Agents Through Change

Workforce Engagement Management

Measuring KPIs that Matter: Schedule Adherence

Workforce Engagement Management

Talkdesk Finds Engaged Agents Drive Sustainable Success 

Workforce Engagement Management

Planview Debuts TeamTap Innovation Offering

Contact Center & Omnichannel​

Twilio Flex vs Amazon Connect: Flexible CCaaS

Contact Center & Omnichannel​

Measuring KPIs That Matter: Agent Occupancy Rate in a Contact Centre

Contact Center & Omnichannel​

Genesys Launches BeyondCX Elearning Programme

Customer Analytics & Intelligence

How Speech Analytics Can Prevent Employee Turnover

Contact Center & Omnichannel​

Noble Systems CC vs Genesys Contact Centre 

Workforce Engagement Management

Why CX Leaders Battle 100% Agent Churn 

Workforce Engagement Management

Humanly.io Drives Recruitment Innovation Across Enterprises

Workforce Engagement Management

Genesys Identifies Qualities in High-Performing Agents

Workforce Engagement Management

Qualtrics Launches Employee Experience Framework EX25

Contact Center & Omnichannel​

Calabrio: Calculating the ROI of WFM in a Remote World

Workforce Engagement Management

iQmetrix Acquires Shiftlab to Offer Retail WFM Solutions 

Customer Engagement Platforms

Bigtincan to Acquire Sales Readiness Platform Brainshark