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Workforce Engagement Management
Why CX Leaders Battle 100% Agent Churn
Humanly.io Drives Recruitment Innovation Across Enterprises
Genesys Identifies Qualities in High-Performing Agents
Qualtrics Launches Employee Experience Framework EX25
Contact Center & Omnichannel
Calabrio: Calculating the ROI of WFM in a Remote World
iQmetrix Acquires Shiftlab to Offer Retail WFM Solutions
Customer Engagement Platforms
Bigtincan to Acquire Sales Readiness Platform Brainshark
90% of Agents Want More Flexibility in Where They Work
Visier Launches Visier NOW to Target Workforce Challenges
Enghouse’s SmartQuality Agent Evaluation Scales Quality & Compliance
Dialpad Boosts CCaaS Solution with WEM
TCN: Top Tools & Tips to Empower Contact Centre Agents
PureGym Picks Ceridian to Drive Digital WFO Transformation
44% of Firms Have Low Level of Agility Tools, Zendesk Reports
Zendesk Adds New Features to CX Collaboration Tools
Paytia Launches Agent Release To Reduce Call Times
