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AI & Automation in CX
If Your AI Is Failing, It’s Probably a Human Problem
Contact Center & Omnichannel
Five9 Expands Google Cloud Partnership for Unified Contact Center Solutions
Marketing & Sales Technology
Using Data Analytics to Retain Customers and Protect Revenue
Customer Analytics & Intelligence
SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026
Optimove Launches AI Marketing Tools Hub to Support Positionless Marketing
Zeta Global Partners With Open AI To Expand Marketing Capabilities
The AI Agent Training Guide: Training AI Safely with Real Customer Journeys
How ERP Systems Weave CX and Operations Together
CX TV
Team Leader Burnout Risk: How Martin Teasdale Built a 683 Member Community to Fight Back
Smarter Conversations: Defining the 2026 Landscape
Upskilling Sales Teams for Enterprise AI Adoption
How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents
The BPO Wake-Up Call: A Complete Guide for CX Leaders
Workforce Engagement Management – The New Standard in Contact Centers
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
