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Contact Center
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Krisp Asks Court to Toss Sanas Claims, Launches Countersuit
Workforce Engagement Management
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Proposed US Bill to Mandate Human Customer Support: Everything That’s Wrong With It
Stop Compliance Failures Before They Cost You
Customer Experience BPOs: Trends, Predictions, & Providers
Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
Empathy, AI and the Contact Center Conundrum
Conversational AI
The Best Conversational AI Solutions for the Enterprise: Market Leading Vendors
Customer Data Platform
Top Business Intelligence Companies in 2025
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
