Home
Workforce Engagement Management
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Contact Center & Omnichannel
The BPO Wake-Up Call: A Complete Guide for CX Leaders
Workforce Engagement Management – The New Standard in Contact Centers
AI & Automation in CX
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Deepdesk Introduces Its Travel-Friendly AI Approach For Complex Automation
AWS Offers AI Tool For Contextualized Customer Service Automation
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
CRM & Customer Data Management
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
Service Management & Connectivity
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
Marketing & Sales Technology
The Ultimate Guide to Sales & Marketing Technology
Customer Analytics & Intelligence
Predictive, Personal, and Proven: CX Trends That Will Shape the Market
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
Four Key Considerations for Contact Centers in 2025
Why Are So Many Contact Center Auto-QA Projects Failing?
Why Workforce Management Needs a Human Touch
