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AI & Automation in CX
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Deepdesk Introduces Its Travel-Friendly AI Approach For Complex Automation
AWS Offers AI Tool For Contextualized Customer Service Automation
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
CRM & Customer Data Management
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
Service Management & Connectivity
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
Marketing & Sales Technology
The Ultimate Guide to Sales & Marketing Technology
Customer Analytics & Intelligence
Predictive, Personal, and Proven: CX Trends That Will Shape the Market
Workforce Engagement Management
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
Contact Center & Omnichannel
Four Key Considerations for Contact Centers in 2025
Why Are So Many Contact Center Auto-QA Projects Failing?
Why Workforce Management Needs a Human Touch
Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
Turning Data into Decisions with Conversational AI
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
