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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
Marketing & Sales Technology
The AI Agent Training Guide: Training AI Safely with Real Customer Journeys
Contact Center & Omnichannel
How ERP Systems Weave CX and Operations Together
CX TV
Team Leader Burnout Risk: How Martin Teasdale Built a 683 Member Community to Fight Back
Upskilling Sales Teams for Enterprise AI Adoption
How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents
The BPO Wake-Up Call: A Complete Guide for CX Leaders
Workforce Engagement Management
Workforce Engagement Management – The New Standard in Contact Centers
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Deepdesk Introduces Its Travel-Friendly AI Approach For Complex Automation
AWS Offers AI Tool For Contextualized Customer Service Automation
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
CRM & Customer Data Management
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
Service Management & Connectivity
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
