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Customer Analytics & Intelligence
8 Conversational Analytics Use Cases You Didn’t Know Were Possible
Contact Center & Omnichannel
Overworked and Under Paid: Call Center Industry the Weakest Job Market in the UK
Customer Engagement Platforms
Sunshine Service: Embracing Positivity in Customer Interactions
Workforce Engagement Management
Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers
The Net Promoter Score 2.0? evaluagent Releases an Expected NPS Score
The Modern Contact Center Stack: What Does It Look Like?
Verint Showcases Its Team of Bots That Automate Contact Center Quality Management
CX TV
Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?
BIG CX News – Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More
Knowledge Management Software: How Augmenting AI with Human Resource Enhances Service Delivery
The Omnichannel Contact Center: Everything You Need to Know
Google Makes Move to Improve CCaaS Reliability, Announces Auto-QA Solution
Verint: The Unexpected CX Success Story of 2023/24
Adapt to Thrive: How this Key Skill can Elevate Customer Experiences
Telephony Tactics: Think Global, Act Local
Conversational AI: 5 Simple Steps to Get Going
