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CRM
Salesforce Products to be Offered on AWS Marketplace in Expanded Partnership
CX TV
Generative AI in the Contact Center: What’s Possible Now, and What’s Coming?
AI Will Change Contact Centers: New Research Reveals How
Workforce Engagement Management
Verint to Introduce 50 Specialized Bots for Contact Centers
Contact Center
5 Contact Center Agent Experience Megatrends Driven By AI
Copilot Cuts Average Handling Time By 12 Percent, Claims Microsoft
Thrasio Shares Lessons from Its Customer Experience Transformation
RingCentral’s RingCX CCaaS Platform Is Now Generally Available
The Best Freshdesk Features for Enhanced Productivity
AWS Tackles Contact Center Context Switching Issues with Agent Desktop Innovation
‘77 Percent of Sellers Struggle to Complete Tasks Efficiently’ – Gartner Survey
What Is Contact Center Transformation: Definition, Best Practices and Challenges
How Does Improving Your FCR Rate Improve Your Bottom Line?
Dialpad Launches Custom Ai Playbooks for Sales and Customer Service
Microsoft Makes More Contact Center Use Cases for Copilot Generally Available
Customer Data Platform
What Does Zoom’s Federated AI Mean for its Customers?
