Home → Workforce Optimization
Customer Analytics & Intelligence
Generative and Conversational AI: Dream and Nightmare Deployments
Sabio Looks to Drive Greater Value from Data and AI
CRM & Customer Data Management
Salesforce to Snap Up Spiff, the Incentive Compensation Management Platform Provider
Contact Center & Omnichannel
GenAI for Contact Centers: The Latest Trends and Statistics
Workforce Engagement Management
AI Copilots In Customer Service: What to Expect
Event News
Seize the Victory: How Awards Ceremonies Shape Achievers
5 Reasons to Invest in Immersive Customer Experience in 2024
CX TV
Contact Center Resilience and Network Redundancy
AWS re:Invent 2023 – Catching Up on All the Contact Center News
Verint Secures $20MN Megadeal as It Bets Big on Bots
CX Awards 2024: Categories Unboxed
Generative AI for Contact Center Agents: Demos and a Discussion
Is the AI Copilot the Future of Customer Experience?
What Is DialpadGPT? The Ultimate CX LLM
What Is Einstein Copilot? The Guide to Salesforce Copilot
Salesforce Products to be Offered on AWS Marketplace in Expanded Partnership
