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Workforce Engagement Management
Oracle Launches an Employee Experience Platform
Contact Center
What Is a Balanced Scorecard and How Does it Drive Customer Success?
What Is a Lost Call and Why do They Matter?
Sense Releases a New Talent Matching Solution
Amazon Enters the Contact Center Workforce Management Space
9 Customer Engagement Metrics to Inform Your CX Strategy
7 Hacks to Reduce Contact Center Attrition Rates
The MetriStar Awards for Workforce Optimization Platforms 2022
CRM
Zendesk Sell: What to Expect from Zendesk’s CRM System
Plivo Ushers In The Era Of Truly Unified Contact Centers
55% Would Change Brands for Better Customer Experience
Alight Releases a New Employee Experience Platform
Omnichannel vs. Multichannel vs. Multimodal – What Is the Difference?
CX E-Commerce Case Study in Focus: Banzai and Genesys
Playvox Partners with SoFi to Boost Customer Service Efficiency
40 Contact Center KPIs to Start Tracking Now
