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Contact Center
Struggling with Agent Burnout? Calabrio’s Guide to a Stress-Free Contact Center
Verint Plans a Hiring Spree, Expands Its Global Innovation Center
Workforce Engagement Management
21 Work From Home Quotes to Keep You Positive
From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience
Capacity Acquires YouCanBookMe, Expands Its Scheduling Automation Capabilities
Gartner Coins the Term “Quality Intelligence”, Its Latest Phrase for Contact Center Leaders
New NICE CEO Scott Russell Shares His Vision, Spotlights Growth Opportunities
Most CX Practitioners Agree: Governments Should Mandate Humans-Led Customer Service
CX TV
Salesforce Update – Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)
An Awesome Contact Center QA Strategy: What Does It Look Like?
23 Empathy Statements for Customer Service (and When to Use Them!)
Generative AI in Customer Experience: The 11 Most Implemented Use Cases
Verint Confirms It Quietly Acquired Four AI Providers in 2024
AI in Customer Experience: 3 Insights from Our Latest Report
7 Best Practices for Building a Great Contact Center Culture in 2025
Raw and Unfiltered: 8 Reddit Communities Where CX Professionals Keep It Real in 2025
