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CX TV
Salesforce Update – Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)
Workforce Engagement Management
An Awesome Contact Center QA Strategy: What Does It Look Like?
Contact Center
23 Empathy Statements for Customer Service (and When to Use Them!)
Generative AI in Customer Experience: The 11 Most Implemented Use Cases
Verint Confirms It Quietly Acquired Four AI Providers in 2024
AI in Customer Experience: 3 Insights from Our Latest Report
7 Best Practices for Building a Great Contact Center Culture in 2025
Raw and Unfiltered: 8 Reddit Communities Where CX Professionals Keep It Real in 2025
Barak Eilam Officially Steps Down as NICE CEO, Scott Russell Takes Over
7 Best Practices for Contact Center Workforce Management (WFM) in 2025
6 Best Practices for the Work-From-Home (WFH) Contact Center in 2025
CRM
15 Customer Experience Technology Predictions for 2025
10 Best Practices for Contact Center Quality Assurance in 2025
Introducing Contact Center Talk with Justin Robbins
Redefining Customer Experience in a Digital Age
Total Experience: A Complete Guide for 2025
