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CRM
Salesforce Expands Service Cloud with Employee Service
Contact Center
Afiniti to Exit Bankruptcy, Vows to Expand Its Portfolio
CX TV
CX Trends 25 – Top 10 Customer Experience Predictions
Workforce Engagement Management
Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations
Call and Contact Centre Expo 2024: A Preview
Predictive Metrics Will Help Shape the Future Contact Center. Here’s How.
Dialpad Revamps & Relaunches Its Contact Center Platform
Probing the Gartner Magic Quadrant for CCaaS 2024
Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2024: The Rundown
Contact Center Workforce Management (WFM): 3 Best Practices from Florida Blue
Calabrio Brings WFM to the Microsoft Dynamics 365 Contact Center
Dialpad Enters the WFM Space by Acquiring Surfboard, Bolsters Its C-Suite
Zoom Drops a Mega Virtual Agent Upgrade, Gives Its Contact Center a GenAI Makeover
Loyalty Management
The Undeniable Impact of Non-Verbal Communication on Customer Perception
Applying Critical Thinking to Solve Customer Problems Effectively: 10 Practical Tips
