The Latest Innovations in Customer Service, and What’s Coming

Customer expectations are evolving faster than ever—and contact centers are under pressure to keep up. In this CX Today webinar, Editor Charlie Mitchell is joined by Frost & Sullivan’s Melanie Turek and Zoom CX’s Michelle Couture to explore how forward-thinking leaders are preparing for the next generation of service delivery.

Key Highlights:

• What is Agentic AI—and how will it redefine contact center operations?
• Why proactive service is gaining momentum—and how to start now
• How AI is transforming agent coaching, workforce planning, and QA
• New data from Frost & Sullivan on CX investment priorities for 2025
• Visionary insights on the contact center of tomorrow—from both analyst and vendor viewpoints

From the rise of agentic AI to the shift toward proactive service and agent augmentation, this conversation offers fresh perspectives and practical guidance for customer service and experience professionals.

Watch now to gain actionable insights on what’s next in customer service—and how to get ahead.