CX Today’s David Dungay hosts Frederic Laziou, CEO, Puzzel.
The video forms part of our CX Trends series, where we deep dive into a series of trends from across the CX space.
In this episode, we consider the convergence of service, sales, and marketing, discussing:
- Key challenges that mid-market companies are facing in the CX space and how can AI-enabled solutions help
- Advice mid-market organization should consider when searching for the right AI tools
- How should mid-market companies balance the cost of AI implementation with the potential return on investment in customer experience
To view the rest of our CX Trends sessions, click here.
