CX Today’s Charlie Mitchell hosts Brian Poelman, Vice President at KellyConnect.
In this session, we consider how to understand and manage the contact center agents of today, discussing:
- The changing contact center workforce
- How KellyConnect empowers and engages its team
- The role of technology in its approach
- Advice for other contact centers
To delve into the research Brian discusses, which is full of many more fascinating insights: visit KellyServices.com.
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