CX Today’s Charlie Mitchell hosts Simon Adnett, VP Sales UK&I / EMEA at Enghouse Interactive.
We reflect on a study from Metrigy that found 48.2% of the companies now using cloud-based contact center platforms (either CCaaS or hosted/managed cloud dedicated servers) are changing, planning to change, or evaluating a shift in providers by 2024.
In doing so, we discuss:
- Rising CCaaS customer dissatisfaction.
- The root causes of this trend.
- How Enghouse ensures it’s delivering on its customer expectations.
Learn more about Enghouse Interactive’s contact center solutions by visiting their website.
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