Why Are So Many CCaaS Customers Changing Providers?

CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales UK&I / EMEA at Enghouse Interactive

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Published: January 9, 2024

Charlie Mitchell

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CX Today’s Charlie Mitchell hosts Simon Adnett, VP Sales UK&I / EMEA at Enghouse Interactive.

We reflect on a study from Metrigy that found 48.2% of the companies now using cloud-based contact center platforms (either CCaaS or hosted/managed cloud dedicated servers) are changing, planning to change, or evaluating a shift in providers by 2024.

In doing so, we discuss:

  • Rising CCaaS customer dissatisfaction.
  • The root causes of this trend.
  • How Enghouse ensures it’s delivering on its customer expectations.

Learn more about Enghouse Interactive’s contact center solutions by visiting their website.

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