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Contact Center & Omnichannel
IRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service Quality
Security, Privacy & Compliance
Data Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance Rules
AI & Automation in CX
5 Biggest CX Announcements from Microsoft Ignite 2025
Salesforce Moves to Fix AI’s Biggest CX Weakness
Freshworks Empowers CX Teams with Usable and Uncomplicated AI
How Enterprises Can Fight Ransomware and Defend Customer Data
Service Management & Connectivity
Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value
Is Your Chatbot Giving Away Secrets? How to Stop Whisper Leak Now
RingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement Bundle
Customer Engagement Platforms
Zoom Eyes the Small Business CX Market with Bonsai Buy
CRM & Customer Data Management
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
Customer Analytics & Intelligence
How Microsoft’s AI Strategy is Transforming Customer Experience
Workforce Engagement Management
Businesses Are Still Struggling to See ROI Benefits From AI Investment, IBM and Teradata Discover
Dreamforce 2025: Reflecting on Benioff’s AI Insights
How Automotive Cyberattacks Are Disrupting B2B Customer Experience
The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More
