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Contact Center & Omnichannel
ComputerTalk vs. Genesys vs. NICE: The Battle of the Microsoft Teams CCaaS Integrations
CRM & Customer Data Management
Salesforce Bounces Back from McConaughey Drama, Layoffs, and Investor Pressure with Strong Q4 Results
Workforce Engagement Management
Comparing Workforce Optimisation Options: All-in-One or Best-Fit Solution?
NICE, Five9, and RingCentral CEOs Speak Out on Avaya’s Bankruptcy
CX TV
The Latest BIG News: Avaya’s Bankrupcy, Activist Investors at Salesforce, and Zoho In UCaaS
Avaya: Down, But Not Out
Will CRM Systems Replace Contact Center Platforms?
A ChatGPT-Powered Voicebot Demo and Conversation with the Microsoft Engineer
Avaya Officially Files for Bankruptcy: Now What?
Customer Engagement Platforms
CX Travel Case Study: Genesys and SITA
Why Is CRM Stalwart Zoho Moving Into UCaaS?
Customer Analytics & Intelligence
CX Travel Case Study: Content Guru and the Rail Delivery Group
Hubspot Is Downsizing by 7 Percent. Here’s Why
The Latest BIG News from Avaya, AWS, and ChatGPT
4 CX Highlights from Microsoft’s Q2 Results – Inc. Dynamics, Teams, and OpenAI
The Latest On the Layoffs at Microsoft, Google, and Amazon
