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AI & Automation in CX
How Hybrid AI Delivers Safer, Faster, More Reliable Customer Support
No Second Chances: Customers Don’t Forgive AI Like They Forgive Humans
CRM & Customer Data Management
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
Three Industry Pioneers Share Their Predictions for the Next Era of CX
Why CX Teams Still Aren’t Ready for Machine Customers
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
How Hybrid AI Fixes Generative AI’s Enterprise Accuracy Problem
Contact Center & Omnichannel
25 Years of CX Excellence: ECCCSAs Set the Standard Across Europe
Security, Privacy & Compliance
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
Data Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance Rules
IRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service Quality
5 Biggest CX Announcements from Microsoft Ignite 2025
Salesforce Moves to Fix AI’s Biggest CX Weakness
Freshworks Empowers CX Teams with Usable and Uncomplicated AI
How Enterprises Can Fight Ransomware and Defend Customer Data
Service Management & Connectivity
Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value
