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Contact Center & Omnichannel
Analysts React to Another Troubling Contact Center AI Lawsuit: “We’re Going to See More!”
The New Microsoft Teams Unify Contact Center Integration Model: An Analysis
NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations
CRM & Customer Data Management
ServiceNow on Its Logik.ai Acquisition: “This Is a Major Acceleration of Our CRM Strategy”
The 8×8 Analyst Summit 2025: 5 Top Takeaways
The Big Salesforce-Google Partnership: A Closer Look
Customer Engagement Platforms
Amazon Redefines How Customers Shop with Its New “Buy for Me” Feature & Alexa Plus
Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud
Customer Analytics & Intelligence
Adobe Summit 2025: 5 Top Takeaways from the Digital Experience Conference
“$130MN Per Quarter In Interest Rates Alone”: Analyzing Mitel’s Plunge Into Bankruptcy
RingCentral’s 2025 Analyst Summit: 5 Big Takeaways
ServiceNow Enters the CRM Market with a Purpose: “We’re Not Just Building a Slightly Better Product”
Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization
Twilio’s Pivot from the Swiss Army Knife of CX to a More Cohesive Platform Is Working
CX TV
NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come
Uncategorized
Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”
