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Contact Center & Omnichannel
How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift
Voice Cloning: When Your CEO Calls to Ask for Money… But It’s Not Really Your CEO
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX
Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure
CRM & Customer Data Management
Customer Service CRM Features: 20 Features to Look Out For
Event News
20 Customer Experience Events to Attend in 2025
Bigger Isn’t Always Better: Why Smaller AI Models Are Outperforming LLMs in Contact Center Hiring
Datamatics CEO: Businesses Are Under Pressure to “Do Something” with AI, But Many Don’t Know What
Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)
Agentic AI: Unleashing Autonomous Intelligence in a Complex World
Struggling with Agent Burnout? Calabrio’s Guide to a Stress-Free Contact Center
Customer Service CRM: The Latest Trends, Features, & Providers
HubSpot Service Hub: An Introduction, Features, & Pricing
What Is a CRM Strategy, and How Can I Create One?
HubSpot Smart CRM: Everything You Need to Know
Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent
