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Salesforce Update – Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)
Contact Center & Omnichannel
Analyzing the Current State of AI In Business Communications
Customer Analytics & Intelligence
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2024: The Rundown
Workforce Engagement Management
An Awesome Contact Center QA Strategy: What Does It Look Like?
CRM & Customer Data Management
The Ultimate Salesforce Career Guide for 2025: Jobs, Salaries, & Certifications
Slack vs. Microsoft Teams: Which Is Best? (2025 Comparison)
5 Disruptive Use Cases for AI in Customer Experience
AI’s Evolving Role in the Contact Center
What Is Agentforce, and How Does It Work? The Ultimate Guide
23 Empathy Statements for Customer Service (and When to Use Them!)
Generative AI in Customer Experience: The 11 Most Implemented Use Cases
Contact Center AI: The Story So Far, and What Comes Next?
The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA
20 Excellent Use Cases for a Contact Center Virtual Assistant
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
AI in Customer Experience: 3 Insights from Our Latest Report
