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Webex Introduces Its New Contact Center Virtual Agent, Shares More AI Assistant Use Cases
Axos Bank Introduces a AI + Human Maturity Model for CX
Contact Center
Genesys Innovates with Salesforce and ServiceNow, Leads a New Era of CCaaS-CRM Convergence
Former Five9 CEO on GPT-4o: Hundreds of Millions In AI Agent R&D Just Became Obsolete
CRM
“Its Worst Day Since It Went Public 3 Years Ago” – What’s Going on at Freshworks?
Zoom and Avaya Have Teamed Up, and There Are Big Benefits for Both
Workforce Engagement Management
Verint: The Unexpected CX Success Story of 2023/24
Sprinklr: A Victim of Its Own CCaaS Success
Ground Your AI Strategy on Data, Says Salesforce Exec
CEO Chat: Mike Burkland, Five9
Customer Data Platform
Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)
The Acquisition of Ultimate May Transform Zendesk. Here’s How.
Twilio, Vonage, GoTo… The Great CX CEO Exodus of 2024 Has Begun
Who Is Leading the CPaaS Space In 2024? Omdia Reveals Its Findings
Webex Battles to Get the Enterprise CCaaS Attention It Deserves
A Second Wave of Terrible Chatbots Is Nigh. Thanks, ChatGPT
