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CRM & Customer Data Management
HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities
Contact Center & Omnichannel
Forrester Report Predicts GenAI Will “Displace 100,000” Agents
Avaya and Partners Bring the Benefits of AI to Diverse Organizations
Zoomtopia 2024: The Analyst Hot Takes
CX TV
Dave Michels on Avaya’s Key Launches and Future Relevancy
Zeus Kerravala on Avaya’s AI Story, Use Cases, & New CEO
Customer Analytics & Intelligence
The Forrester Wave for Customer Data Platforms 2024: Top Takeaways
SAP’s $1.5BN Acquisition of WalkMe: 3 Hot Takes
The Big Salesforce-NVIDIA Announcement: A Closer Look
Genesys, Talkdesk, and Webex Among the ‘Launch Partners’ for Salesforce Foundations
Genesys Is Reportedly Set to Become an IPO Next Year: So What?
Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent
Big CX News – The Latest on the Google-HubSpot Fallout, Patagonia’s Call Center AI Lawsuit, & More
“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia
Zoho Gives Customer Operations a Center Point with CRM for Everyone
Big CX News – The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce
