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Contact Center & Omnichannel
Who Is Leading the CPaaS Space In 2024? Omdia Reveals Its Findings
Webex Battles to Get the Enterprise CCaaS Attention It Deserves
A Second Wave of Terrible Chatbots Is Nigh. Thanks, ChatGPT
CRM & Customer Data Management
ServiceNow Wins Big from GenAI In Customer Experience & Beyond
Workforce Engagement Management
The Zendesk-Klaus Acquisition: 3 Major Talking Points
OpenAI Has Launched a GPT Store. Here’s What It Means for Contact Centers
Analysts React to RingCentral’s Sudden CEO Departure
AWS re:Invent 2023 – Catching Up on All the Contact Center News
CX TV
BIG CX News – The Latest on Cisco’s New Contact Center Packages, GenAI In CX, & “CCaaS Deceleration”
The New Slack CEO Starts on Monday, with the Einstein 1 Platform Blazing a Trail for Success
Industry Analysts on the Downturn In CCaaS Growth & How Vendors Might React
Customer Analytics & Intelligence
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Avaya CEO: We’re Adding Around 1,000 Net New Customers Each Quarter
Google Has Released Two CCaaS Propositions In 12 Months. Here’s Why.
NICE CEO Barak Eilam On LiveVox Acquisition: We Are Revolutionizing How Companies Do Proactive Outreach
Assessing the 2023 Gartner Magic Quadrant for CPaaS
