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CRM
Salesforce Creates a “Customer Success Score” to Help Businesses Maximize Their Investment
Contact Center
Ericsson’s New API Platform Gives Vonage an Enterprise Comms Differentiator
CX TV
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
The CX Cloud from Genesys and Salesforce Is a Gamechanger. Here’s Why
Verint CEO: The CCaaS Industry Was Looking for a Truly Open Platform
NICE Misses Out on Becoming Gartner’s Outright CCaaS Leader
“I’m Not Going Anywhere” – RingCentral’s Co-Founder Speaks Out After CEO Transition
Cisco’s Cloud Contact Centre Sees Triple-Digit Order Growth
What to Expect from RingCentral’s New CCaaS Platform: RingCX
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
“This Could Get Ugly”: An Honest Analysis of the Salesforce Price Hikes
Microsoft’s CX Business Surpasses $1 Billion in Sales
Google Aims to Disrupt the CCaaS Market, and It Brings Big Differentiators
BIG CX News – The Latest on Verint’s CCaaS Move & the Genesys Experience Index
There’s More to the Verint Open CCaaS Platform Than Meets the Eye
Cyara’s Acquisition of Spearline Is Excellent News for the CX Assurance Market
