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Contact Center & Omnichannel
The Webex Contact Center Is Now Available to Microsoft Teams Users
Avaya Officially Files for Bankruptcy: Now What?
Workforce Engagement Management
Gartner: A “Connected Rep” Strategy Will Improve Contact Center Efficiency by 30 Percent
Event News
The CX Awards Final Is Today: Here’s What You Can Expect!
Five9 Releases a New Real-Time Translation Feature to Support Global Contact Center Operations
Customer Analytics & Intelligence
Big CX News from Google, Avaya, and Microsoft
IBM Acquires Stepzen to Scale AI, Cloud Ambitions
Zoom to Lay Off 15 Percent of Staff, Amidst Enterprise Growth
Observe.AI Launches Real-Time Agent and Supervisor Assistance Tools
Google Takes on ChatGPT With “Bard” – Here’s Why It’s Great News for CX
Avaya Accused of “Massive Fraud” In Bondholder Lawsuit
Microsoft Teases New Capabilities for Its Dynamics CCaaS Platform
GoTo Creates a Unified Home For Customer Conversations
CRM & Customer Data Management
Big CX News from Salesforce, Cisco, 8×8, and Gartner
The Smart Retail Tech Expo 2023 Returns With Many Exciting CX Innovations on Display
The CX Awards 2023: Shortlist of Finalists Revealed
