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Contact Center & Omnichannel
Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI
CRM & Customer Data Management
Pega Promises Predictable & Trustworthy Customer Service AI Agents
Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries
NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience
Customer Engagement Summit 2025 Set for London Return
Microsoft Aims to Elevate Customer Service With HD Voice Features
Have Some Empathy: Why Hybrid CX Is the Future (For Now)
Most Organizations Lack Effective Risk Controls For AI
Oracle Appoints Two New co-CEOs: So What?
Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions
Dreamforce 2025: What Might Salesforce Unveil?
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
The Latest BIG News from Zoom, Genesys, ServiceNow, and Zendesk
Genesys Scoops Its Second-Largest CCaaS Win Ever
Customer Analytics & Intelligence
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
Event News
Zoomtopia 2025: The Top 10 Announcements
