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Contact Center & Omnichannel
Big CX News from Microsoft, Salesforce, Cisco & NiCE
Cisco Confirms Two $1BN+ Megadeals, Including Webex
Voiso Wants to Make AI Less Theoretical and More Useful
CRM & Customer Data Management
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce
Customer Analytics & Intelligence
Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
HubSpot Has Rebuilt Its Funnel, and It’s Working
Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
RingCentral Recommits to NiCE, Explains Where Its Own CCaaS Solution Fits
AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them
Pegasystems Promises “Industry-First” Customer Self-Service Capabilities with Its Latest Launch
AWS Pushes a Lightweight Version of Amazon Connect for SMBs
US Senators Propose Bill to Mandate the Right to Human Customer Service
