Home → News
Security, Privacy & Compliance
ServiceNow Expands Its Security Reach With Veza Buy
Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk
AI & Automation in CX
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Solving AI’s Blind Spot: Cobrowse Unveils Visual Intelligence
Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent
Customer Engagement Platforms
Meta Shows How WhatsApp is Enhancing Customer Interactions to Increase Loyalty
OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
AWS Offers AI Tool For Contextualized Customer Service Automation
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
CRM & Customer Data Management
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Big CX News from Salesforce, Cloudflare, Five9 & UJET
The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025
Detaching From AI to Build Meaningful Customer Relationships, TFL Reveals
Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025
Microsoft Expands Copilot For Widespread Productivity
