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Contact Center & Omnichannel
8×8 Sells Callstats as Debts Top $500MN
CRM & Customer Data Management
‘Unrest at Salesforce’ Before co-CEO Stepped Down
Customer Analytics & Intelligence
Dialpad Launches a Customer Intelligence Platform
Verint Celebrates Two Cloud Megadeals Worth $20MN in Total
CCaaS Now Drives Over a Third of Sprinklr’s New Bookings
Slack CEO Announces Departure Days After Salesforce co-CEO
Five9 Aims to Create “Fluid Experiences” With Its Latest Innovations
Former Five9 CEO Rowan Trollope Moves on With Redis
Salesforce Launches an “Automation Everywhere Bundle”
UJET Targets Avaya, Genesys, and Cisco Customers with a New CCaaS Migration Offering
Google Begins Its First Commercial CCaaS Deployment
Bret Taylor Steps Down as co-CEO of Salesforce
Cisco Strengthens Its Ties with Apple to Improve Hybrid Work
AWS Adds WFM, QA, and Conversational Analytics Features to Amazon Connect
Is Acquiring 8×8 the Best Option for RingCentral?
Customer Engagement Platforms
Frontier Airlines Ditches Telephone Customer Service
