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Contact Center & Omnichannel
Medallia Bolsters Its Contact Center Suite with Callback Technology
CRM & Customer Data Management
Previewing the Salesforce Winter ’23 Release
Infobip Adds WhatsApp and SMS Integrations to HubSpot
Customer Analytics & Intelligence
Observe.AI Launches a New Analytics Capability
Avaya Looks to APAC for Growth After Revenue Slump
Salesforce Releases a Lite CRM
Workforce Engagement Management
Private Equity Firm Acquires SAP Litmos
Zoom Contact Center Sales ‘Exceed Expectations’
The Latest on the Zoom Contact Center (Summer 2022 Update)
“We Are Winning the Market!” NICE Announces Sixth Consecutive Quarter of 10%+ Growth
The Complete NICE CXone Platform Is Now Available Natively on Azure
3CLogic Integrates with ServiceNow
Microsoft Pulls Its CCaaS Solution Closer to Teams
Zac Wang Joins CX Today
Authenticx Releases a Quality Management Solution for Healthcare
The Latest BIG News from Avaya, Microsoft, and Zendesk
