Home → News
Contact Center & Omnichannel
Zoom Announces Several Partnerships to Strengthen Its CCaaS Platform
Mobile Order and Pay: Oracle’s Latest Innovation to Improve Restaurant Experiences
Sytel Expands the Reach of Its Softdial Cloud CCaaS Platform
Qualtrics Launches Manager Assist
RingCentral to Layoff 10 Percent of Its Workforce
Zoom Launches a Contact Center Kiosk, Chatbot, and More Innovations
Event News
CX Awards is Back and Bigger Than Ever
Five9 Secures Three Massive CCaaS Wins
Google Introduces Its First Contact Center Innovation for Chrome
Worldwide Live Chat Industry Set to Reach a Value of $1.7 Billion by 2030
Twilio Ditches Zipwhip Only 18 Months After Acquiring It for $850M
Forsta Introduces a Predictive Net Promoter Score
Infobip Creates New Chatbot Solution for Uber
Puzzel Acquires S2 Communications
Customer Analytics & Intelligence
Twilio Expands Its Customer Engagement Platform
Customer Engagement Platforms
Avaya Commits to Delivering Environmental, Social, and Governance Progress
