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Customer Analytics & Intelligence
Data Studio Is Now a Google Cloud Service
Contact Center & Omnichannel
Cresta Upgrades Its Real-Time Intelligence Platform
RingCentral Rides the Wave of UCaaS and CCaaS Integrations
RingCentral Releases a Host of New Cloud Capabilities
CRM & Customer Data Management
monday.com Enters the Sales CRM Space
Infobip Acquires Peerless Network
Five9 Enjoys a Record Quarter
BIG CX NEWS from Zoom, Freshworks, and Cyara
Avaya Appoints New CEO
Oracle Reveals New Automation Capabilities for Sales Teams
Uncategorized
Zendesk Teams Up With Momentive to Announce a New Integration
Creator Workflows Drives ServiceNow Revenue Growth
Balto Launches a New Analytics Tool
Is Microsoft Outgrowing the CX Market?
Forsta and Rio SEO Team Up on Localised Customer Experiences
Zoom Debuts New Capabilities to Enhance Customer Service Experiences
