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Contact Center & Omnichannel
Pindrop Partners with Odigo
CallMiner Appoints New Chief Revenue Officer
Customer Engagement Platforms
Buyer’s Remorse: Are CX Teams Struggling with Tech Regret?
Which Retailers Offer the Best Customer Experiences? Verint Research Reveals All
Workforce Engagement Management
Zoom Releases a New WFO Solution for Hybrid Teams
Braze Unveils a Journey Orchestration Tool
Sabio Acquires People Matter
Medallia to Acquire Mindful
Customer Analytics & Intelligence
Salesforce and Fujitsu Team Up on Personalized Healthcare
BIG CX NEWS from Amazon, Twilio, and Forsta
NICE Ramps Up CXone Capabilities in Summer 2022 Release
CRM & Customer Data Management
Adobe Hedges Its Bets on CDP Platforms
Digital Twins and The Future of Patient Experiences
Evolve IP Partners with Anywhere365 Group
Google to Power “Next Generation” Experiences for H&M
How Is Genesys Building Towards a Better Future?
