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Contact Center & Omnichannel
Google Cloud Expands Business Messages Partner List
BIG CX NEWS from Avaya, NICE, and Five9
Customer Analytics & Intelligence
Pegasystems Debuts a Personalized Customer Outreach Solution
LivePerson Launches the “World’s First” Decentralised Customer Care Platform
Invoca Unveils a New CX Solution
Customer Engagement Platforms
How Can Companies Build Customer Trust? Salesforce Research Reveals All
Replicant Strengthens its Conversational AI Platform
Workforce Engagement Management
Content Guru Adds New Features to Its WFM Solution
ZoomInfo Announces New Integrations
SMG Boosts Its Digital Experience Offering
ServiceNow Launches an Agent Experience Innovation
Five9 Supercharges Its European Expansion
Twilio Invests in Syniverse
$400m CCaaS Deal Delay Hampers Avaya Growth
NICE CXone and Cloud Bookings Rocket 300%
BIG CX NEWS from Zoom, Zendesk, and Avaya
