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Contact Center & Omnichannel
Qualtrics Launches a New Digital Customer Service Solution
PCI Pal Teams Up with Odigo
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Hot Off the Press 🔥 Our 2022 CX Market Guide Is Now Available
Microsoft Is Preparing to ‘Aggressively’ Innovate in the Contact Center Space
Replicant Closes a $78M Series B Round
Talkdesk Launches a New CX Solution for Financial Services
Avaya Launches a “Ready to Deploy” Virtual Agent
Sprinklr Integrates with Amazon Connect
Customer Analytics & Intelligence
Accenture Acquires Ergo
Moderna Expands SAP Partnership to Support Business Transformation
BIG CX NEWS from Medallia, Five9, and Zoom
Zendesk Is Preparing to Sell Up, Says Reports
Content Guru Expands the Availability of its Survey Tool
Zoom Discusses Its New Conversational Intelligence Solution
Medallia Acquires CXTeam
Five9 and Deloitte Canada Join Forces
