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Contact Center & Omnichannel
Microsoft Is Preparing to ‘Aggressively’ Innovate in the Contact Center Space
Replicant Closes a $78M Series B Round
Talkdesk Launches a New CX Solution for Financial Services
Avaya Launches a “Ready to Deploy” Virtual Agent
Sprinklr Integrates with Amazon Connect
Customer Analytics & Intelligence
Accenture Acquires Ergo
Moderna Expands SAP Partnership to Support Business Transformation
BIG CX NEWS from Medallia, Five9, and Zoom
Zendesk Is Preparing to Sell Up, Says Reports
Content Guru Expands the Availability of its Survey Tool
Zoom Discusses Its New Conversational Intelligence Solution
Uncategorized
Medallia Acquires CXTeam
Five9 and Deloitte Canada Join Forces
Zoom Bolsters Its Contact Center Solution With New Innovations
Is Trustworthy AI the Next CX Differentiator? IBM Research Reveals All
CRM & Customer Data Management
Creatio Expands Partnership with AWS
