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Contact Center & Omnichannel
BIG CX NEWS from Zoom, Genesys, and Zendesk
Oracle Launches an Employee Experience Platform
Customer Engagement Platforms
Fewer Than One in Five Brits Believe Brands Understand Their Needs
Uniphore Acquires Colabo
LiveVox Launches New Channel Partner Programme
Observe.ai Raises ‘Largest-Ever’ Series C for Contact Centre AI
Customer Analytics & Intelligence
Zoom Launches a Conversational Analytics Solution
Genesys and 8×8 Partner to Integrate CCaaS and UCaaS
LivePerson Boosts Its Conversation Assist Capabilities
Etihad Airways Partners with Spitch.ai
“A Mockery!” – Zendesk Shareholders Call for Change
BIG CX NEWS from Cyara, Sabio, and Talkdesk
airasia Super App and Google Cloud Team Up In the Name of Digital CX Innovation
Healthcare Automation Startup Eleos Health Raises $20M
Twilio Research: Companies Must Rethink Their Personalization Efforts
Airship Launches a Mobile App Experience Platform
