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Workforce Engagement Management
NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now
CRM & Customer Data Management
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
Contact Center & Omnichannel
ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases
Customer Analytics & Intelligence
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
Big CX News from Verint, Accenture, Google & Avaya
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Avaya Offers All Its Staff Voluntary Exit Packages, Sources
Google Is Building AI Mode Agents to Automate Customer Support Tasks
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Zoom Is Winning Contact Center Market Share Because Others Are Failing
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Event News
The Women in CX UnConferences Return in Fall 2025
