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Security, Privacy & Compliance
Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers
Contact Center & Omnichannel
Canada Revenue Agency Rehires Service Agents After Complaints
CRM & Customer Data Management
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
Microsoft Expands Dynamics 365 Contact Center with New AI Agents
CX Trends
Gartner Reveals Top Tech Trends For 2026
AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust
Customer Engagement Platforms
Twilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data Quality
Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall
Service Management & Connectivity
AWS Glitch Disrupts Customer Experience Across the Internet
Salesforce Sets Its Sights on $60 Billion by 2030
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Customer Analytics & Intelligence
Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom
