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Contact Center & Omnichannel
“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach
Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond
CRM & Customer Data Management
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Customer Engagement Platforms
10 Brands That Used Generative AI to Transform Customer Experiences
Generative AI in the Contact Center: What’s New in 2025?
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
Event News
The CX Awards 2025 Finalists
Uncategorized
Customer Experiences in the US Hit a Record Low (Again!), Forrester Says
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
Customer Analytics & Intelligence
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?
Big CX News from NiCE, Genesys, Salesforce, & Gartner
Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap
Is ChatGPT the Beginning of the End for Gong & Sales Intelligence Platforms?
