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Contact Center & Omnichannel
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
CX TV
Customer Experience Design: Don’t Use Tech to Do Old Things In New Ways
Customer Analytics & Intelligence
From CEO Dismissal to Courtroom Drama: Dubber Takes Legal Aim at BDO Over Missing AU$26.6m
CRM & Customer Data Management
Salesforce Hikes Its Prices, Aims to Mitigate High AI Integration Costs
Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data
Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years
NiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS Partnership
NiCE on Its New Snowflake, ServiceNow, & AWS Partnerships, Previews Interactions 2025
NiCE Taps Snowflake to Spread Customer Data Across the Enterprise
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
Uncategorized
The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications
Big CX News from Salesforce, Zoom, Talkdesk & Five9
Salesforce Blocks Competitors from Using Slack Data: So What?
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Sanas Launches the “First” Real-Time Translation Tool for Contact Centers
Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform
