Home → News
Uncategorized
Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty
Event News
SAP Connect 2025: The Top 10 Announcements (So Far!)
Contact Center & Omnichannel
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
BT and Infobip Aim to Unify the Contact Center Space
The Latest BIG News from Cisco, Salesforce & Accenture
Ryan Reynolds at WebexOne 2025: Hollywood, Business, and CX with a Side of Sarcasm
CRM & Customer Data Management
Microsoft Deepens Talkdesk Integration in Latest Partnership
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
No More Boxes: Webex’s Open Approach to Customer Experience Integration
Salesforce Axes Search In Favor of Agentforce, Users Push Back
Anthropic Ramps Up Enterprise Push with Support Expansion and New AI Model
Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025
Harrods Customers Targeted After Cyber Attack on Third-Party Vendor
Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?
ServiceNow Introduces AI Experience to Reshape Customer Service Workflows
ChatGPT Moves Into Commerce With Instant Checkout
