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Customer Analytics & Intelligence
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
Contact Center & Omnichannel
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
CRM & Customer Data Management
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”
Cisco Live San Diego 2025: Top 3 Takeaways
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government
GRAIA Tackles the ‘Generic Automation’ Problem Plaguing Customer Experience Teams
Workforce Engagement Management
Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Salesforce Scoops Moonhub Employees, But Denies Acquisition
HubSpot Unveils an Industry-First CRM-ChatGPT Integration
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Personalization Can Triple the Likelihood of Customer Regret, says Gartner
Salesforce Embeds Slack Directly Into CRM Records
Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case
