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Contact Center & Omnichannel
Five9 Lays Off Three Senior Execs with Broader Jobs Cuts to Come, Sources
CRM & Customer Data Management
ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
Big CX News from SAP, ServiceNow, OpenAI & Zoom
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
Vodafone’s New “Just Ask Once” Feature Is a Step Toward Single-Channel Customer Service
SAP Plans to Hire “Several Thousand” Employees Before Year-End
Is Salesforce the CRM Villain of 2025?
Zoom Drops an Auto Dialer, Expands Its Portfolio for Sales and Revenue Teams
HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
Big CX News from Zendesk, AWS, Microsoft, & Zoho
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
Microsoft Leans on MCP as Dynamics 365 Gets Smarter
