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AI & Automation in CX
Salesforce Acquires Momentum, Completes Ten Deals in Six Months
OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?
Security, Privacy & Compliance
Industrial Cyber Threats Put Customer Trust on the Line
Unilever and Google Cloud Launch Five Year AI Partnership to Modernize Marketing and Operations
AI Receptionists Are Becoming Digital Labor (and the ROI Is Getting Real)
Canada Goose Investigates Customer Data Leak as Hackers Claim 600,000 Records
BNP Paribas Backs AI Startup Incio, Here’s The CX Catch
Anthropic and Infosys Launch Enterprise AI for Regulated Telecom Operations
AI Agents Handle 30% of Airbnb Customer Support Tickets as Company Expands Automation
Contact Center & Omnichannel
HCLTech and Cisco Launch AI-Driven Unified Contact Center Platform For Proactive Customer Engagement
Global Tech Giants Form Trusted Tech Alliance To Rebuild Customer Trust Across the Stack
Starmer Targets Addictive Social UX, CX Leaders Must Not Ignore
Medallia Unveils AI Innovations to Strengthen Omnichannel CX
LinkedIn Introduces SMB-Targeted Capabilities to Improve Outreach and Tackle Fragmentation
Cognizant Advances Experience-Led Transformation With DAMAC and Responsible AI Initiatives
The Trust Gap is Slowing Enterprise AI Adoption, Alteryx Finds
