Home → News
AI & Automation in CX
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
Salesforce Acquires Spindle AI to Boost Agentforce Analytics and Forecasting
Big CX News from Amazon, Zoom, Gartner & Zendesk
Service Management & Connectivity
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
CRM & Customer Data Management
HubSpot Increases Customer Base With Multi-Hub Strategy
Contact Center & Omnichannel
RingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement Bundle
Microsoft’s Refund Glitch Deepens Customer Trust Challenge Amid Australian Legal Action
Customer Engagement Platforms
Zoom Eyes the Small Business CX Market with Bonsai Buy
Security, Privacy & Compliance
Phishing Campaign Targets Cloudflare Pages and Zendesk to Mimic Support Portals
How the UK Telecoms Fraud Charter Aims to Safeguard Businesses and Customers
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
8×8 Expands Contact Center Platform with Integrated WFM and Native Mitel Phone Support
Workforce Engagement Management
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
Agentic AI Ushers in a New Era of Holiday Shopping
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
Customer Analytics & Intelligence
AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience
